FAQ

Is Sweet Home Closets a Franchise?

​

No, Sweet Home Closets is not a franchise. We are a locally owned and family-run business, deeply rooted in the southern community we serve. Our company takes pride in offering a boutique-inspired experience with the personalized care and attention that only a small, local business can provide. We combine big dreams with a small-town feel, ensuring that every client receives a customized, hands-on experience tailored to their unique needs. Because we are independent, we have the flexibility to offer a wide range of affordable options for any budget, saving you both time and money compared to larger franchise operations. However, to ensure the highest quality and efficiency, we do have a project minimum of $2,000.00 before our team can schedule an installation. This allows us to maintain our commitment to delivering the best possible custom closet and storage solutions for every home we serve. At Sweet Home Closets, we believe that our independence allows us to truly connect with our customers and provide unmatched service.

​

What education and/or training do you have that relates to your work?

​

With over 24 years of experience as a Real Estate Agent, I’ve walked through thousands of homes, helping clients get their properties ready for sale. A key factor in making homes market-ready is organization, especially when it comes to closets. During this time, I developed a deep understanding of how organized spaces contribute to a home’s functionality and overall appeal. An organized home is a functional home, and this principle directly impacts well-being and productivity. In addition to real estate, I’ve owned cleaning companies with a focus on organization as a specialty, and also have a college background and career in design as well. My experience in all of these fields has taught me the importance of combining functionality with aesthetics. Sweet Home Closets was born from my passion for creating organized, efficient spaces that don’t compromise on style. When you work with me, you’re not just getting a closet; you’re benefiting from years of knowledge in design, organization, and how to create functional spaces that improve daily living. I’ll be there with you from start to finish—from the design process to installation—ensuring that your project is not only beautiful but also practical, maximizing your space to fit your needs.

 

How did you get started doing this type of work?

​

Sweet Home Closets was born out of a natural evolution from my husband’s business, iStock Cabinets, located in Mooresville, NC. His company, specializing in kitchen cabinets and flooring, frequently received requests for custom closets, pantries, and built-ins. With my background in Design, Organization, and Real Estate, I saw an incredible opportunity to create a business focused solely on these storage solutions. It was a perfect fit—my passion for organization and design merged with the increasing demand for custom storage systems. Seeing the potential, I decided to branch off and take charge of that segment of the business, giving it a more personal and distinct style. That’s how Sweet Home Closets came to be. The name reflects the warmth and comfort of a well-organized, welcoming space—something I strive to create in every project. Locally owned, operated, and manufactured in the South, Sweet Home Closets embodies that "home sweet home" feeling while delivering high-quality, custom storage solutions tailored to each client’s needs. It’s a project built from passion, experience, and a desire to make homes more functional and beautiful.

​

What makes your products or services unique?​

​

At Sweet Home Closets, what makes our products and services truly unique is our commitment to personalized design, superior craftsmanship, and seamless customer experience. We take the time to understand the specific needs of every client, ensuring that our custom closet solutions are tailored perfectly to your lifestyle and space. Whether it's a walk-in closet, a reach-in wardrobe, or specialized storage solutions for your garage, pantry, or home office, our team brings expertise and innovation to every project.

​

1. Customization & Personalization:

Our designs are not one-size-fits-all; each closet is crafted with your preferences in mind. We offer a wide range of styles, finishes, and storage configurations that align with your personal taste and needs. From sleek modern designs to more classic and timeless styles, we ensure that your closet is both functional and aesthetically pleasing. This level of personalization ensures that every closet is a reflection of its owner, maximizing not only storage but also satisfaction.

​

2. Superior Craftsmanship:

We pride ourselves on using only high-quality materials that are built to last. Every element of our closets, from shelving to cabinetry, is crafted with attention to detail and durability in mind. Our expert installers ensure that each closet is not just beautiful but also highly functional, with precision and care taken at every step of the process. This level of craftsmanship ensures that your closet will stand the test of time, delivering both beauty and functionality.

​

3. Comprehensive Solutions:

Sweet Home Closets doesn't stop at closets. We offer custom storage solutions for other parts of the home, including garages, pantries, home offices, and laundry rooms. Our ability to provide whole-home organization sets us apart from other closet companies. With us, you can create cohesive, clutter-free spaces that enhance your daily life.

​

4. Exceptional Customer Experience:

We believe that the customer journey is just as important as the final product. From the initial consultation to the 3D design renderings and final installation, we offer a transparent, collaborative process. Our team ensures that you're involved at every stage, so the result is a custom solution that meets—and often exceeds—your expectations. We even offer complimentary in-home design consultations, making it easy for you to envision the transformation.

​

5. Locally Focused & Fully Insured:

As a local company based in the Lake Norman and Charlotte area, we have a deep understanding of the needs of North Carolina homeowners. Our team is fully insured and highly experienced, giving you peace of mind throughout the entire project. We are proud to serve our local community and offer high-quality, personalized service that larger, national chains often can’t match.

By combining innovation, craftsmanship, and a customer-centric approach, Sweet Home Closets delivers a unique experience that transforms your space and simplifies your life. We turn your vision into a beautifully organized reality—something you won’t find with generic, off-the-shelf solutions.

​

How does your free design consultation work?

​

We offer a complimentary design consultation where one of our experienced designers will come to your home to discuss your specific storage needs, take precise measurements, and provide expert suggestions based on your space and vision. The consultation typically lasts between 30 minutes to 1 hour, depending on how many projects you’d like us to review. Please note that no designs will be created during the consultation itself, as it focuses on gathering information and understanding your goals.

At Sweet Home Closets, we believe in giving you time to make the right decision for your home. Our consultation is completely pressure-free, allowing you to carefully consider all options. We’re here to guide you with expert advice, not rush you into a decision, so you can feel confident that your custom closet solution will perfectly meet your needs and style.

​

How long does the design process take?

​

After your free consultation, we’ll begin working on your custom closet design. Within 2-3 business days, you will receive a 3D rendering and a detailed quote for the project. To ensure the design meets your needs perfectly, we offer up to 2 complimentary revisions. Once you’ve approved the final design and are ready to move forward, we will process your payment and secure an installation date. Please keep in mind that our schedule fills up quickly, so confirming your design and payment early is key to locking in your preferred date. This thorough design process ensures that your custom closet perfectly matches your vision, style, and storage needs.

 

What does the cost include, and how is payment handled?

​

The total cost of your custom closet project includes all materials, taxes, delivery, and installation. If you need us to remove your old closet system, we can handle that as well, but please note that we do not offer painting services. If you'd like your walls painted, we recommend completing that before we install the new closet system to ensure a clean finish. Payment is required in full before we can place your order and secure your spot on our installation schedule. We accept cash or checks without any additional fees. If you prefer to pay by credit card, a 3% processing fee will apply to cover transaction costs. We strive to provide a seamless experience from design to installation, ensuring transparency throughout the process.

 

How long does ordering take once the design is approved?

​

Once your custom closet design is finalized and payment is received, the ordering process will begin. If you're paying by check, please note that it can take 3-5 business days for the payment to clear. During this time, our engineering department will carefully review the design to ensure all specifications are correct and ready for production. This review typically takes up to 3 business days. Once everything is approved, your closet will move into production, and we will keep you updated throughout the process. 

This thorough approach ensures accuracy and a seamless installation experience.

 

When can I expect delivery?

​

Once your order is finalized and placed, the typical delivery timeframe for materials is between 2-3 weeks. However, certain custom options such as specific colors, styles, or sizes may take a bit longer—around 3-5 weeks—depending on availability and production times. Rest assured, we’ll keep you updated throughout the process. As soon as your materials are ready, we will coordinate with you to schedule both delivery and installation at a time that works best for your schedule, ensuring a seamless and convenient experience.

 

Do you handle the removal of the old closet?

​

Yes, we do! If you'd like us to handle the removal of your existing closet, just let us know during the free consultation. Our team will carefully remove the old closet system and even spackle any holes left behind to prepare for the new installation. However, please note that we do not provide painting services. If you're considering painting the walls, we strongly recommend doing so before the installation of your new closet system. This will ensure a clean, polished look once the project is complete. We’ll work with you to ensure the timeline accommodates any painting or prep work you’d like to do prior to installation.

​

How does installation work, and how long does it take?

​

The installation process typically takes 1-2 days, depending on the size and complexity of your custom project. Our professional installation team will handle every aspect of the installation, from delivering the materials to ensuring that each component is perfectly placed according to your design. During installation, our team works efficiently and carefully to ensure that your new closet system is securely installed and functions exactly as planned. At the end of the installation, we’ll thoroughly clean the workspace, leaving your home spotless. We ensure that your new closet system is ready for immediate use, so you can enjoy your beautifully organized space right away. Our goal is to make the installation process seamless and stress-free for you, while delivering a high-quality result.

​

Who are your installers and how experienced are they?

​

At Sweet Home Closets, our installers are the backbone of our company. With over 20+ years of experience in the industry, they bring exceptional craftsmanship and expertise to every project. These aren’t day laborers or temporary workers—our installers are seasoned professionals who take pride in their work and uphold the highest standards of quality.

Each member of our team is highly skilled in installing custom closets, cabinets, built-ins, entertainment centers, hall trees, home offices, and more. Their experience ensures that every job is done right the first time, reflecting the care and attention we put into every design. Our commitment to excellence is what sets us apart, and we trust only the best team to bring our designs to life.

We understand that the success of our projects depends on the quality of the installation, and that's why we’ve built a team we can rely on. Our installers take care of every detail, ensuring that your custom storage solution not only looks beautiful but functions perfectly for your space. When you choose Sweet Home Closets, you’re choosing a team that is dedicated to precision, professionalism, and outstanding results.

 

Do you take photos of the finished project?

​

Yes! We love capturing the transformation of your space. Before we begin, we often take "before" photos to showcase the true impact of the project. Once the installation is complete, we take professional "after" photos to highlight the results. These before-and-after images allow us to showcase the full scope of the transformation. Of course, we will always ask for your permission before taking any photos, and we completely respect your privacy if you prefer not to participate. If you’re happy with the results, we’d be thrilled to document your beautifully transformed space and share it with others for inspiration!

 

How can I leave a review once I’m happy with my new closet?

​

We love hearing feedback from our happy customers! If you're thrilled with your new custom closet, we'd greatly appreciate it if you left us a 5-star review on Google. Simply search for Sweet Home Closets on Google, click on our business profile, and select "Write a Review." Your feedback is incredibly valuable to us, as it helps us improve our services and lets others know what to expect when working with us. Positive reviews also help us reach more customers who are looking for high-quality custom closet solutions. Thank you for supporting our business!

​

What questions should customers think through before talking to professionals about their project?

 

 Before speaking with professionals about a custom closet or storage project, you should consider the following questions to ensure you're clear on your needs and goals:

 

1. What is the primary goal of this project?  

   Consider whether your focus is on maximizing storage, enhancing organization, improving aesthetics, or all of the above. Knowing the main objective will guide the design process.

 

2. What items will be stored in this space?  

   Think about what you need to store—clothing, shoes, accessories, pantry items, office supplies, etc. Having a clear list will help determine how much space is needed and what storage solutions are best.

 

3. How much space do I have to work with? 

   Measure your available space. Having exact dimensions will help the designer create a plan that maximizes every inch and ensures everything fits perfectly.

 

4. What’s my budget?

   Set a budget range before meeting with professionals. This will help guide material choices, design complexity, and features such as soft-close drawers or premium finishes.

 

5. What is my style preference? 

   Consider the overall aesthetic you want—modern, traditional, minimalist, etc. Having a style in mind helps the professional choose materials, colors, and finishes that match your taste.

 

6. What functionality do I need? 

   Identify specific features that would make your space more functional, such as pull-out drawers, adjustable shelving, or specialty racks. This ensures your design will meet your daily needs.

 

7. How much time am I willing to invest in this project?  

   Be clear about your timeline. Knowing how long the project will take, from design to installation, will help you plan accordingly.

 

Having these answers ready will make your conversation with the professional more productive and ensure the project aligns with your needs and vision.

​​​

What advice would you give a customer looking to hire a provider in your area of work?

 

If you're looking to hire a provider for custom closets or storage solutions, here’s some advice:

 

1. Check Experience and Expertise: Look for a provider with a proven track record of successful projects. Ensure they specialize in custom closets, pantries, and other storage solutions. Ask for portfolios or references from previous clients.

 

2. Customization and Design Options: Ensure the company offers a high degree of customization. Your space and needs are unique, so your provider should offer personalized design options, including 2D/3D renderings, materials, finishes, and layouts that match your vision.

 

3. Quality of Materials: Verify that the provider uses high-quality materials and hardware. Ask about drawer glides, hinges, and finishes, as well as their durability over time. Companies offering premium options such as soft-close features, durable shelving, and high-end hardware are worth considering.

 

4. Clear Communication: A good provider should communicate clearly throughout the process, from initial consultation to installation. They should listen to your needs while offering suggestions for maximizing space and improving design.

 

5. Installation and Service: Make sure the company handles installation and provides a warranty for their work. A professional installation ensures that everything fits perfectly and functions as intended.

 

6. Budget Transparency: Ask for a detailed estimate upfront. Ensure the provider is transparent about costs, including materials, labor, and any additional features or upgrades.

 

7. Customer Reviews and Ratings: Read reviews and testimonials to gauge customer satisfaction. Look for companies that consistently receive positive feedback for both design and service quality.

 

By keeping these factors in mind, you’ll ensure you hire a provider that can deliver a high-quality, custom closet or storage solution tailored to your home and lifestyle.

​